If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below
2 Please note that some products are not eligible for a return if the product is "No longer needed"
3 For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our
1 Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2 Delivered Product is incorrect (presentation different on website) / incomplete (missing parts).
3 Delivered product is incomplete (i.e. has missing items and/or accessories).
4 Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
5 Delivered product is does not match product description or picture (i.e product not as advertised)
6 Delivered product does not fit. (i.e. size is unsuitable)
| Category | Return Window & Exception Cases |
|---|---|
| Beauty, Personal Care & Health | Non-returnable |
| Hair Removal & Electronic Accessories | 7 Days; Replacement only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable)..
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Please note that selected items sold on Get In Deal are not eligible for return. Below you find a consolidated list of all non-returnable items.
| Category | Non-Returnable Items |
|---|---|
| Fashion | Custom made items, women's intimate apparel and men's innerwear cannot be returned |
| Beauty & Health | All items in this category, except for hair removal and other electronical items |
| Computing & Gaming | All software products that are labeled as non-returnable on their product detail pages |
| TVs, Audio & Cameras | Movies and Music cannot be returned |
| Home & Living | Custom made items cannot be returned |
| Grocer's Shop | All items in this category |
| Pet Supplies | All items in this category |
| Events & Tickets | All items in this category |
| International Shipping | All items in this category |
1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3.The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Get In Deal packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.